1. Information We Collect
We may collect personal information that you provide directly to us when you place an order, create or use an account, contact customer support, subscribe to marketing communications, participate in a promotion, or otherwise interact with our website.
This may include your name, email address, telephone number, billing address, shipping address, order details, account information, customer service communications and other information you choose to provide.
Payment information is processed in connection with your purchase. Depending on the payment method used, payment details may be handled by our payment service providers. We may receive transaction identifiers, payment status and limited payment-related information necessary to process, reconcile, refund or support your order.
2. Information Collected Automatically
When you visit gardenns-snappy.com, we may automatically collect certain technical and usage information, such as your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from IP address, access times and interactions with the website.
We may use cookies, pixels, local storage and similar technologies to collect some of this information.
3. How We Use Personal Information
We may use personal information to:
• Process, confirm, fulfil and support your orders;
• Arrange shipping, delivery, returns and refunds;
• Communicate with you about your purchases, account or customer service requests;
• Maintain and improve our website, products and customer experience;
• Detect, investigate and prevent fraud, misuse, security incidents or unlawful activity;
• Comply with legal, accounting, tax and regulatory obligations;
• Send marketing communications where permitted by law and, where required, with your consent;
• Measure the effectiveness of our website, promotions and advertising.
4. Legal Bases for Processing
Where data protection law requires us to identify a lawful basis, we may process personal information because:
• It is necessary to perform a contract with you, such as processing and delivering your order;
• It is necessary to comply with a legal obligation;
• It is necessary for our legitimate interests, such as operating, securing and improving our business, provided those interests are not overridden by your rights;
• You have provided consent, for example for certain marketing or cookie activities where consent is required.
Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
5. Cookies and Similar Technologies
Cookies are small text files or similar technologies that may be stored on your browser or device. We may use cookies to remember preferences, support website functionality, maintain security, understand how visitors use the website, measure performance and, where permitted, support advertising or personalization.
The specific cookies used may vary depending on the services and features available on the website. Where required by applicable law, non-essential cookies will be used only after obtaining the appropriate consent.
6. Marketing Communications
Where permitted by law, we may use your contact information to send news, product updates, promotions or other marketing communications relating to Gardenns Snappy.
You can opt out of marketing emails at any time by using the unsubscribe option in the message, where available, or by contacting us at support@gardenns-snappy.com. Service-related messages about an order, account, policy or transaction are not marketing communications and may still be sent where necessary.
7. How We Share Personal Information
We may share personal information with service providers and business partners that help us operate the store and provide services to you. These may include payment processors, website and hosting providers, fulfilment partners, shipping carriers, analytics providers, fraud-prevention providers, customer service tools, professional advisers and technology providers.
These parties are permitted to use personal information only as necessary to provide services to us or as otherwise permitted by law.
We do not sell personal information to third parties for their own independent marketing purposes.
8. Business Transfers and Legal Disclosures
Personal information may be disclosed or transferred as part of a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, subject to applicable law.
We may also disclose personal information when reasonably necessary to comply with law, legal process or regulatory requirements; respond to lawful requests from public authorities; enforce our Terms of Service; investigate fraud or security incidents; or protect our rights, users, customers or business.
9. International Data Transfers
Because our website and service providers may operate in different countries, personal information may be processed or stored outside the country in which you live.
Where required by applicable data protection law, we take appropriate steps designed to ensure that international transfers are subject to suitable safeguards, such as contractual protections or other legally recognized transfer mechanisms.
10. Data Security
We use reasonable technical, administrative and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take reasonable steps to protect your account credentials and devices.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal, tax, accounting or regulatory requirements.
Retention periods may vary depending on the type of information, the reason it was collected and applicable legal requirements.
12. Children’s Privacy
Our website and products are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children under 16.
If you believe that a child under 16 has provided personal information to us, please contact us so that we can review the matter and take appropriate steps.
13. Your Privacy Rights
Depending on where you live and the law that applies to you, you may have rights in relation to your personal information, including the right to request access, correction, deletion, restriction of processing, objection to certain processing, portability of certain data, or withdrawal of consent.
You may also have the right to complain to the data protection authority in your jurisdiction.
To protect your privacy and security, we may need to verify your identity before completing certain requests. Some rights are subject to exceptions or limitations under applicable law.
14. UK and EEA Data Protection Rights
For individuals in the United Kingdom or European Economic Area, our processing of personal information is intended to comply with applicable data protection law, including the UK GDPR, the UK Data Protection Act 2018 and, where applicable, the EU General Data Protection Regulation.
You may contact us to exercise applicable rights relating to access, correction, deletion, restriction, objection, data portability or consent. You may also lodge a complaint with the competent supervisory authority.
15. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, services or payment providers. Their privacy practices are governed by their own privacy policies and are not controlled by Gardenns Snappy.
We encourage you to review the privacy policies of third parties before providing personal information to them.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technologies, legal requirements or business practices.
When we update this policy, the revised version will be posted on this page. Where required by law, we will provide additional notice of material changes.
17. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right, please contact us:
Email: support@gardenns-snappy.comLegal Company: NORVIAN TIDE LIMITED
Business Address: Suite 302, 4 Station Square, Cambridge, United Kingdom, CB1 2GE
Website: gardenns-snappy.com
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